Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

After the initial call for help is made the next step is assessment. The assessment is our opportunity to begin with a detailed inspection of your home or property, identifying damaged areas. At this point our teams are determining the scope of the damage in order to create a specific and targeted plan of action to move forward.

This step isn’t overly involved but it is highly important. Tackling a project without understanding extent and scope is ludicrous. 

Our teams have advanced tools to check moisture levels. Understanding affected areas helps us limit scope and save our customers money. We've heard too many stories of "hackers" who go into a project and remove good material because they've failed, either purposely or inadvertently, to understand the scope. 

Our SERVPRO of Weymouth and Hingham team will serve your family and business well and will be a reliable partner throughout the entire restoration process. 

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction