What our Customers say...

Testimonials

Sandy Cook was excellent, very responsive and took really good care of my elderly parents, Jim & Mary Ann Counter. Josh Raymond made everything easy for them to understand and is very accommodating and good at what he does! With water coming thru their ceilings, he was very reassuring that they would take care of everything, and they did!

This place helped our family through a kitchen disaster. Everyone that we spoke with over the phone was polite and helpful. Ryan the project manager came out to see the water damage we had in our kitchen and he gave us an estimate. He was calm and understanding. It was such a help to have someone experienced with these sort of things. Next out came Freddy and Leandro to come out to spray down under the kitchen cabinets and they found mold they set up a huge dehumidifier in the kitchen and we then waited for Eddy and Ben to come out to take the cabinets out and remove drywall. They were super helpful. Eddy and Ben were hard working, organized and super fun. They had us laughing as they teased each other. They left us with a clean safe space. I would highly recommend SERVPRO. We had a very good experience with them. These are the kind of people you would feel safe having in your home

Ben and Phillepe did an awesome job! My home had soot damage throughout and they cleaned every nook and cranny. The team was very professional and worked according to a detailed plan. Project Manager Josh even dropped by to be sure we were pleased. Thanks SERVPRO!

Patient, knowledgeable, friendly, caring staff

We experienced severe water damage in our Raynham MA home 12 years ago and again, in our new Braintree condominium very recently. SERVPRO of Weymouth was very prompt in coming to our aid! They worked directly with our insurance company, paying attention to our needs and were very professional. Members of their team moved furniture in and out of our home and best of all, stayed in contact with us at all times during COVID -19. We would not hesitate to recommend them to anyone! Thank you SERVPRO for all your help and professionalism! 

SERVPRO team did an excellent job cleaning up after a mouse invasion in our cellar . They thoroughly cleaned the shelves and wiped down all the products on the shelves and neatly replaced them. They removed items not wanted.

Highly recommend SERVPRO in Weymouth! I had a basement ceiling that I had put off taking down. I called three different companies to get quotes etc. SERVPRO hands down was the best! I had called the office and spoke to Samantha, she was extreme informative and was able to answer all my questions. As the process continued, she went above and beyond with great customer service. Josh, the project manger came out to my house to give me a quote. He was on time (wearing a mask) very professional. He explained the process and options I may have. Ben and James came out the following day to do the work. They both were professional and worked nonstop! They left everything completely spotless; Josh also showed up to make sure everything was being completed. My only regret is that I wish I had called them sooner.

Arrived very quick after I called. Very nice guys very respectful and did a great job. Explained everything to me as they worked

Jake was extremely professional and helpful he was a pleasure to work with!!

I have nothing but good things to say about SERVPRO Weymouth. Sam was an all star meeting my frequently changing scheduling needs. I'm used to having to make the follow up calls and confirmation calls for services but it was not necessary with SERVPRO. I hope not to need your emergency services anytime soon but in the event I do, you'd be the first call I would make. Keep up the great work and again a special thanks to Sam for being so accommodating!

Jake and his crew showed up on time, and did an amazing job. The cleanup was fast and professional...I have used them in the past, and I will keep using SERVPRO. Job well done!!

SERVPRO was at my home within a half an hour of my flood. Jake M was the project manager and was excellent. He is very knowledgeable and really walked me through timing and what to expect. He answered all of my questions and kept me informed throughout the whole process. It is a stressful situation but I felt that I was in good hands throughout the process because they are so competent efficient and knowledgeable. highly recommend if you find yourself in this situation!

I called your place and Jake McMahon answered the phone. He said he was here and ready to help. Within a half hour Jake was at my place surveying the damage. You see, my neighbors 30,000 gallon pool let loose and sent the water directly at my house and down into my cellar. Within 2 hours of his visit the service folks had installed their equipment and the cleanup began! Jake is a very honorable , caring, detail oriented and obviously takes customer service to heart. . he was advocating for me. helping me determine the best fix for my situation. His manners and courtesy are to be admired.

SERVPRO did a great job removing the mold from my rafters! I was able to schedule an appointment easily and have them come out quickly as well. I would definitely hire them again!

Jake Mcmahn and his crew were professional and helpful and thorough. I will recommend them to all of my business partners and will use them in the future gladly.

SERVPRO Weymouth came in and remediated the water and saved as much of the materials as they could. They were straight forward, professional and effective.

The workers did more than we expected! Jake was so courteous and listened to all of our concerns! He handled every little aspect from start to finish! Ben and Justin did such an amazing job. We will recommend services to ANYONE that needs work from the company. SUPER SUPER AMAZING! Jake made this process so simple and easy for me! We thank your company!

I have utilized their services in responding to water and fire losses as part of my job. The supervisors and crews are top notch, very responsive to my needs, and keep communication flowing. I recently had the opportunity to have them clean a home that we recently inherited. Again, they were there immediately and did a fantastic job!

Jake and the crew were very professional and effective. They showed up on time and did the job quickly. They were available the day and time I wanted them. Their service was great and did a thorough job.

Jake M project manager is calm, efficient, experienced and managed the flood and clean up at my home seamlessly ! He answered all my questions and kept me informed throughout the whole process . He coordinated with outside agencies and “handled things “. The crew clearly knows what they are doing . Thank you

Awesome service! Thank you! On sight within an hour, cleaned up tree debris, water damage from roof leak, dried everything and rebuilt part of ceiling. My insurance company loved them which made it easy for me. Thanks guys!

I am Keith of Marshfield Massachusetts, on Jan 7, 2020 I became homeless due to a fire in the apartment in my building. And through the support of others I was given a number to call. One that would bring me home to a healthy and clean and trust me a very happy home. From the phone call to meeting the actual people doing the service this veteran salutes them fully and with all honors. I say thank you for all you have done bringing me home again.

Jake answered immediately and was at the property same day. Couldn’t be happier with his performance and determination to get the job done. Would highly recommend.

Jake showed up right away when I experienced water damage above my kitchen. He was professional, friendly, and well dressed! Very handsome! The job was done quicker than I could’ve ever hoped and everyone at SERVPRO made it a painless process.

Great service Jake and the whole crew from field to the office made this process simple and easy.

I recently had SERVPRO of Weymouth & Hingham do the cleanup from water and mold damage in my basement. Everyone was professional from start to finish! Jake and Ben were very understanding to my loss of family items that can never be replaced! Samantha working in the office sent the pictures to me that I could not look at when they were taken. I highly recommend them if you need cleanup! They did a great job!

Two weeks ago I walked into a less than favorable situation in my home. Within minutes of contacting SERVPRO, I had the regional Project Manager, Josh Raymond, on the line. Josh and his team were better than perfect. First of all, they were real, and empathetic. I NEVER felt pressured, or like I was being sold. Josh had legitimate concerns about my well-being and I could feel that through the process. In regards to the process itself, Josh and his team were equally as amazing. Punctual, detail, clean and respectful. They helped bag and remove personal belongings, sanitize the entirety of the affected area and documented all their work making for a seamless transition for my insurance company/contractor assigned to the rebuild. Josh Raymond. Can't say enough good things about this guy. When a situation like water damage occurs, you can't just stop life to address it. You still have work, social, and family obligations that dont just discontinue. In entrusted in Josh and his team to basically live at my house and keep me updated throughout. Josh called or texted me at least 5 times a day (per my request) with different updates; video, photos, processes etc. I never felt out of the loop, uniformed or helpless with Josh monitoring my property and his teams work there. If, by chance, you experience a disaster such as mine, and you live on the south shore, you NEED to call SERVPRO Weymouth and ask specifically for Josh Raymond. He and his team literally saved my home.

SERVPRO has helped me out of three disasters this past couple of years...the latest being a big cleanup after a clogged drain backed up sewage into the basement. Ugh. Jake and his team Ben and Weddens came right away and got to work, quickly sent an estimate and dealt with the drain people and insurer. I am so grateful to have SERVPRO Weymouth/Hingham here to get my home back into shape. You are my heroes! Thanks so much for your wonderful work!!!

Jake, the Project Manager and his Team were excellent! I had water in my basement and they removed my rugs so quickly. I couldn't believe how fast the crew removed the rug without me moving my furniture and toys. They even took the rug with them. I had water in my walls and floor and they brought equipment to dry it all out. I highly recommend SERVPRO! They are amazing, fast and very professional!! Thank you for everything!

As soon as I filed my claim with insurance SERVPRO called and came that night for an assessment. Jake was amazing he answered my calls every time I called even at a Red Sox game at night. He was upfront and honest about the mold situation and time frame to get the job done. His crew was very polite and professional. Our home getting destroyed by water was horrendous but the help Jake and SERVPRO provided made this whole ordeal much more bearable.

My wife thanks them as well our contractor hasn't been much help so to have SERVPRO come in take action right right away and get the job done was amazing. Highly recommend.

I was beyond satisfied with the cleaning service provided by SERVPRO after an electrical fire in my condo. Josh, the manager, was most helpful in setting up the 3 appointments necessary for a complete job and kept in touch with me via text and phone. The employees were professional and efficient.My condo has never looked so good! Thank you, SERVPRO!

Very professional and responsible. Did work for me and I couldn't be more impressed. Highly recommend.

Within hours of calling corporate after we discovered a soggy carpet, SERVPRO was in our office setting up fans and a dehumidifier. The smell that was seeping into our retail space was gone by the next morning. They were professional and friendly and very easy to work with.

My experience with SERVPRO was beyond positive! The expansion tank in my basement burst and flooded my entire basement ... this was beyond a nightmare for me as my basement had become a “catch all” for so much “stuff” over the years that I didn’t have time to tend to as I was caring for my dying father and juggling work and 2 children ... When it first happened I didn’t even want to put a claim in because I was too embarrassed for anyone to see it! But, when I saw the mold I had to put my pride aside and make the call. Josh and Sam were so cheerful, professional, and such a calming presence! They came in, had a plan, and very quickly executed the job and got it done ... I don’t have a single complaint! ... Great job to the whole team who took part in this clean up!

They have been a true lifesaver. Jake has handled everything for me from the very beginning. He is in constant contact keeping me updated on all of the issues - water removal, airing out, removal of damaged material, contractor to redo the basement, insurance. Excellent company to deal with.

I contacted SERVPRO as I was selling my house and mold appeared on the home inspection. We had an offer that was contingent upon the remediation in a timely manner. Everyone I dealt with at SERVPRO was professional and the work was done in a timely manner. I would strongly recommend their services for the strong customer service and the amazing response time.

SERVPRO was very professional. I would highly recommend them. The project manager, Jake was prompt and diligent along with his crew.Thank you all for your assistance.

Jake and the crew that came out were outstanding. They were fast and efficient and made a terrible situation with ice dams less stressful. From start to finish they have been so helpful with the process and very responsive anytime I asked a question. I would highly recommend this company.

Thankful to have had a team of people aide us in a time of sheer panic. With water in the basement and lots of damaged assets, Jake was able to assist us in the best course to take. Knowing exactly how to handle everything and getting his team in the house to start the job right away. The guys were here in a timely manor, very polite and efficient. Without their knowledge and skill we wouldn't have known how else to handle it. They took pride in their work and it shows! From here out this is the company I know our family can rely on.

SERVPRO is simply the best. I have dealt with them on two separate occasions after back to back water damage incidents, and they were compassionate and so, so helpful. Joe Geary is the kindest and most knowledgeable man. He helped me navigate the complicated insurance company claim and made suggestions to my adjuster about how the situation should be dealt with. He fought for them to treat me fairly. I really cannot sing his praises and his guys' praises enough! Thank you, SERVPRO, you guys really made my life so much easier during this difficult time.

Very friendly, and professional. they came when they said they would, did what they planned to do and did it without issue. A good hire for sure.

Igor and his team did a very through job in remediating a large mold problem in my basement.  They handled everything with the insurance company and were very polite with my tenants.  Their experience was apparent and they moved very quickly, even handling the removal and replacement of all the items that were stored in the basement during the job.  I would highly recommend them.

I was so grateful that SERVPRO was able to come out quickly to help when we had water damage in our basement. They were very quick and kept me calm through the process. They are the best at what they do!

We used SERVPRO of Weymouth to do interior repairs to our living room ceiling after a roof leak. Their workers were all very professional and the job was done without any interruption to our household. Very happy with the outcome, we will be recommending them to family and friends.

Great experience with the Team that came to clean - Miguel and Zulma. Timely, reassuring, explained what they would do. They were very thorough and I definitely feel confident in the work they did.

When SERVPRO says they work 24/7, they mean it. Their ready and responsive team led by Igor showed up at 2am and went to work to combat our basement flooding situation. They were professional, courteous, and successful in remediating the problem on the spot.

The Weymouth crew was great! Very professional and knowledgeable. They kept me informed throughout the whole process and made everything easy for me. I would definitely recommend their services to anyone.

I could not be happier with the professionalism  of the crew sent out after intense water damage. They kept me appraised of what they were doing and why. They were hardworking and super neat. Highly recommend SERVPRO as a A plus company.

SERVPRO of Weymouth & Hingham was awesome to work with.  I would defiantly use them in the future for any restoration emergency.  They did excellent work and very caring.  Thank you!

Dear Julio,

What a pleasure to be writing this thank you letter in our dust-free home that feels and smells so clean. Over the years we’ve had a different crew from SERVPRO clean our house and they all have exceeded our expectations but Fredy and his co-workers Santos and Zulma deserve to be recognized for their special attention: all the logs, and there are many, are so clean and shiny that our house looks brand new. Everything else sparkles too, such as the lights and lamps, doors and cabinets, and I could go on but you already know the gems you have working for you.

Please let Fredy, Santos, and Zulma know how much we appreciated their hard work.

Sincerely, 

Yolanda

Good evening, Julio. Just wanted to let you know that your two workers (Fredy & Zulma I believe) were very hard working and pleasant today. They made a most unpleasant situation much more tolerable and were very professional. Thank you, too, for scheduling the cleanup of my property so quickly; appreciate it. Will keep in touch as the cellar situation progresses. Have a nice evening!

We are very grateful for what you did for our home. Your guys put in blowers and dehumidifiers even before we landed back in town. Had that been postponed we would have a lot more damage to fix. You recommended that the basement be epoxy painted, which we couldn't have thought of, and thanks to that idea, we have a near finished basement now. Our kids play games in there now all the time! Your staff did the hardwood floors beautifully, it makes us smile every time our guests compliment them! We were also relieved that your team was full of  trustworthy people, and we left our precious house on their watch for the fixing days! I am glad that you had the bathroom walls looked at for signs of mold as well. We can really feel that you  did your best to fix our house. 

A fire broke out in the Odor Control Room at the MWRA's Nut Island Headworks Facility. This facility performs screening & grit removal for all of the south systems sewage. Damage to the facility was extensive. Soot & ash spread to all areas covering the walls, floors, ceilings, beams, & equipment. The lower level of the facility had 2 to 3 feet of water & damaged all equipment & motors. Significant portions of the odor control duct work & associated components were also destroyed. 

It was essential that the facility clean up be performed on an emergency basis so that the odor control systems could be returned to service for the authority to be in compliance with its air emissions permit. Meridian Consultants were brought in by the insurance carrier to expedite this process. They immediately hired SERVPRO of Weymouth to clean the control room, offices, and common areas so that authority staff could continue operation of the facility & begin assessing the damage. Meridian Consultants then recommended that SERVPRO's Emergency Response Team Olson to perform the extensive heavy industrial cleaning services necessary to remove the soot & ash that covered all surfaces within the operational areas of the facility. SERVPROs teams worked continuously, around the clock when needed, to complete the task on schedule. Working conditions were extremely difficult & required significant coordination with multiple contractors, vendors, & authority staff repairing fire damaged equipment. This was all accomplished in a safe & professional manner, while also maintaing continued operation of the waste water facility. 

Had it not been for the combined efforts of the SERVPRO teams, Meridian, & FM Global, MWRA could not have met it's very tight deadlines. The authority appreciates all efforts put forth by the entire team so that the odor control system could be placed back in operation.

Kevin, your team did a stellar job with drying out and the removal of what needed to go and you did it in the time frame you said. Which enabled us to go seamlessly into reconstruction.

Kevin, you and your guys did such a great job. I had such a nice experience with your service. You excel at your job and made it so easy for me, especially provided the disastrous circumstances we met under. I just wanted to express my gratitude. You guys are awesome!

I just wanted to let you know what an outstanding young man you have in Kevin O’Brien. He was professional, returned phone calls promptly, courteous, and reliable. Keep him! He is a jewel!

This is for Julio. As a claims adjuster with 12+ years of experience handling property loss claims (water/mold/smoke/fire) I never suffered a loss until recently, when water flooded part of my home. SERVPRO assisted me right away! The crew was of great help—very professional and knowledgeable. Exceptional service! I highly recommend this SERVPRO. Thank you SERVPRO.

Kevin O'Brien and his cleanup team were so wonderful. Kevin is a terrific project manager. He is professional, friendly, knowledgeable, and is always on time and follows up to make sure everything is OK. It was a very stressful situation for me, but Kevin's personality and professional demeanor made me stop worrying because I knew he was an expert. Beyond that, he has a wonderful personality and is a great representative for your company's reputation. Your franchise is the best!

Kevin, thank you so much for a great job! The gentlemen were excellent in all regards! Thanks for making a problem easier to deal with.

The workers were very nice & trusting. They did a great job!

The crew was very thorough; we have used them twice and definitely will use them again.

Job Well Done!

We have used your services twice and each time your crews have been very helpful and have gone above and beyond. Please extend our thanks to them.

We had a great experience- your team was professional, knowledgeable, and helpful!

Professional, prompt, excellent service!

Kevin was great and very responsive! The crew was professional and neat!

Thank you! Great Job!

We were extremely happy with the service!

Your team was very helpful in explaining what was going on. I would use your team again without any hesitation. 

Great job by all! Freddie oversaw the crew and worked well with them!

The team was very polite and considerate!

Very polite and kind young men!

Excellent service! The staff was polite, efficient and the project manager was extremely knowledgeable and kept us informed and reassured. 

Everyone was great! Kevin, the project manager, responded to every text and call very quickly. He was easy to work with. The guys that were here were very professional and told me everything that was going on and answered all questions. We would definitely use you guys again. In the midst of a crisis it was a positive experience.

Thank you! Kevin and Mike were amazing and helped us stay calm!

The crew was so good, they really know what they do. I'm really happy with the job!

The SERVPRO team of Miguel and Matt that was sent to my home were efficient and professional. Their work exceeded my expectations.

Please continue your excellent service! Kevin O'Brien and the other employees that serviced our Hingham home are the best service organization I've ever dealt with. Highly recommended!

The team was considerate and cleaned up so you never would've known anyone was ever there.

Employees and communication were top tier! Very grateful and very impressed!

Employees and communication were top tier! Very grateful and very impressed!

Your team was knowledgeable & respectful of our property!

All staff members were great and did an excellent job Very neat too!

Freddie did an amazing job!

Excellent job!

Kevin was extremely helpful and went above and beyond expectations!